TO REPOSITION ON THE UP-MARKET A WELL-KNOWN DESTINATION
After the closing of its tourism office based in Paris few years ago, Kenya faced a real deficit of image following TV reports showing mass-tourism especially on sea-side and the bombings in Mombasa and Nairobi which entailed a dramatic decrease in the number of French tourists (33 000 in 2003 vs 42 000 in 2000). To get back the confidence from the trade and consumers, Kenya Tourist Board with the support of the European Union launched in October 2003 an ambitious recovery plan in order to reposition Kenya on the up-market and push sales.
From October 2003, an important marketing budget and a creative approach has allowed to :
Advertising
campaign 2004
Newsletter
March 2006
Raid Vittel
Amazone - Kenya September 2005
launch an important consumer and trade advertising campaign
create a specific consumer brochure in French
develop a French version of the destination website
organise more than 20 group and individual (on specific items like ecotourism, diving...) press trips with targetted medias
implement a strong information program towards the trade and press (newsletters, press releases...)
organise TOs and MICE agencies fam trips to develop the product offer towards niche products
conceive tour-operator partnerships (for advertising, sales people training, travel agencies window campaign) with high return on investment
realise incentives on-line and off-line programs towards the travel agents
organise 100% Kenya roadshow all over the French regions
participate in general and niche-market (luxury, trekking,...) consumer fairs, as well as the annual trade fair in France -Top Resa
build widely covered sportive events in the destination like the Vittel Amazones Raid or movie launchings in the market (Masai the rain warriors, Hunting the perfect picture...).
Lobbying, thanks to our wide network, has also been crucial to recover the trade confidence who has then supported the promotion of Kenya or to negotiate with airlines to (re-)settle regular direct flights to Kenya.
Network is also being used to enhance cooperation between the Kenyan and French governments.
In 2006 vs 2005, French arrivals to Kenya have increased of 21.3% (French people’s up-market trips to Kenya increased by 40%). The 2007/2008 objectives are to push the number of high-yield visitors and up-grade the image of sea-side product.